Refunds
Refund requests are handled by a human on our team. Here's how to ask.
We want you to feel good about Text Lauren. If something went wrong with a charge, refunds are handled by a human on our team.
Open Support in your account and let us know what happened. The AI assistant can answer billing questions and connect you to a person — only a human can process a refund. We'll review your request and make it right where we can.
Frequently asked questions
Can I get a refund?
Refunds are reviewed case-by-case by our team. Open Support and ask for a refund — a human will take a look and help.
Still need a hand?
Our team (and Lauren's AI assistant) can help with your account, billing, or anything else.
Contact support